Shipping policy

Shipping & Delivery Policy

TruckTidy currently ships to addresses within Canada only. We do not ship internationally at this time.

We aim to process in-stock orders within 1–2 business days. Orders placed on weekends or statutory holidays are processed the next business day.
Some products ship directly from the brand or from different fulfillment locations. Orders with items from more than one brand may ship separately and arrive on different days.
If an item becomes unavailable after you order, we will contact you to offer a new estimated ship date, a substitute or a refund for that item.

Most orders arrive within 3–7 business days after shipping. Delivery times vary by province, carrier and product.
Orders to rural, remote or northern areas, including the territories, may take longer.
Delivery times are estimates and are not guaranteed. TruckTidy is not responsible for delays caused by carriers, weather, holidays or other events outside our control.

Shipping costs are calculated at checkout based on your destination and order size.
Eligible orders over $199 CAD may qualify for free standard shipping. Current offers and eligibility are shown at checkout.
Additional charges may apply for remote or northern deliveries. Any such charges are shown at checkout.
AMPLock products currently ship free anywhere in Canada. Any free shipping offer that applies to your order is shown at checkout.

Please check that your shipping address is correct before placing your order. TruckTidy is not responsible for orders shipped to an incorrect or incomplete address entered at checkout.
If you need to change your address, contact us as soon as possible. Changes may not be possible once an order has shipped.
If a package is returned to us as undeliverable, we will contact you. Re-shipping may be at your cost.

Once your order ships, you will receive an email with tracking information for each package in your order.

Damaged: If your order arrives damaged, contact us within 7 days of delivery at support@trucktidy.ca with your order number and photos of the package and product. Please keep the packaging until your claim is resolved.
Lost or delayed: If your tracking has not updated for several business days, or your order has not arrived within the expected time, contact us and we will open an inquiry with the carrier.
Marked delivered but not received: Check around your property and with neighbours, then contact us within 7 days of the delivery date. We will work with the carrier to investigate. Once a carrier confirms delivery to the address provided, TruckTidy may not be able to offer a replacement or refund.

For questions about shipping, contact TruckTidy Customer Support at support@trucktidy.ca.