FAQ

Shopping & Orders

How do I find products that fit my truck?
Use the vehicle selector to filter products by your make and model. For trailer and hitch locks, fit depends on your trailer's coupler rather than your truck. See Trailer & Hitch Locks below. If you're unsure about fit, contact us before ordering.
Can I order from more than one brand in one checkout?
Yes. You can buy products from different brands in a single checkout. Items from different brands may ship separately and arrive in separate packages.
How are brands and products chosen for TruckTidy?
We review brands and products before listing them. We look at product quality, brand reputation and customer feedback.
Will you add more products and brands?
We're working on adding new brands and products. Subscribe to our newsletter to hear about new arrivals.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We'll do our best to help, but changes or cancellations may not be possible once an order has been processed or shipped.
I didn't get a confirmation email.
Check your spam or junk folder first. If it isn't there, contact us and we'll look into it.

Shipping & Delivery

How long does shipping take?
Delivery times depend on your location, the product and the carrier. Estimated delivery times and available shipping options are shown at checkout. See our Shipping Policy for details.
Do you offer free shipping?
Free shipping promotions may be available on eligible orders. Current offers and shipping costs are shown at checkout. AMPLock trailer and hitch locks currently ship free anywhere in Canada. See our Shipping Policy for details.
Do you ship outside Canada?
We currently ship within Canada only.
Why did my order arrive in more than one package?
Some products ship directly from the brand or supplier. Orders with items from different brands may arrive in separate packages, on different days.
How do I track my order?
When your order ships, you'll receive an email with tracking information. You can also check your order status by logging into your TruckTidy account.
My package is lost or delayed. What should I do?
Contact us with your order number and we'll help you follow up with the carrier.

Returns, Refunds & Warranty

Can I return an item?
Returns are handled under our Refund Policy, which sets out the return window, the condition items must be in and any exceptions. To start a return, contact us with your order number.
Are any items non-returnable?
Some items may not be eligible for return. For example, AMPLock locks made to match a customer-supplied key code (Keyed Alike) may not be returnable. See our Refund Policy for details.
How do I return an AMPLock product?

AMPLock products can be returned within 30 days of purchase, as long as they're unused and in their original packaging. Locks made to a customer-supplied Keyed Alike code can't be returned, but they're still covered by AMPLock's limited warranty for manufacturing defects.

To start a return:

  • Email support@trucktidy.ca with your order number and the reason for the return.
  • We'll review your request and, once it's approved, send you the return shipping address.
  • Ship the item to the address we provide.

Please don't send a return before it's approved. Items sent without approval may not be accepted.

I ordered the wrong model. Can I exchange it?
Contact us with your order number and we'll look into your options under our Refund Policy.
What if my item arrives damaged, or I get the wrong item?
Contact us as soon as possible with your order number and photos. We'll review it under our Refund Policy.
How long does a refund take?
Refunds that are approved go back to your original payment method. Processing times vary and may depend on your bank or card issuer. See our Refund Policy for details.
Do products come with a warranty?

Warranty coverage, where offered, is provided by each brand and is subject to that brand's own terms. Where warranty information is available, it's shown on the product page.

  • AMPLock: AMPLock offers a limited warranty on its locks, subject to its terms and to warranty registration. See AMPLock Keys & Registration below.
  • Tmat: Tmat products bought on TruckTidy come with a 1-year TruckTidy limited warranty. See our Refund Policy for details.
How do I make a warranty claim?
Contact us with your order number, a description of the problem and photos. We'll help direct your claim to the brand. Each claim is assessed under that brand's warranty terms.

Payments

What payment methods do you accept?
Accepted payment methods are shown at checkout. They currently include major credit and debit cards, Apple Pay, Google Pay and Shop Pay.
Is my payment secure?
Payments are processed through Shopify's checkout, which uses encryption to protect your payment details. TruckTidy does not store your full card number.
Can I get an invoice?
An order confirmation is emailed to you after purchase. If you need a business invoice, contact us.

Tmat Bed Organizers

How is a Tmat installed?
Tmat installs without any drilling, and most customers set it up themselves in minutes using the instructions in the box.
Will a Tmat fit my truck?
Tmat is made in truck-specific sizes for Ford, Chevrolet, GMC, Toyota, RAM, Jeep, Nissan, Honda, Rivian and Tesla trucks. Use the vehicle selector, and check your bed length on the product page. If you're unsure, contact us before ordering.
Can I add accessories later?
Yes. Tmat is built as a system, so you can add blockers, anchors, bucket holders and bed dividers whenever you need them. Check each product page for compatibility.

Trailer & Hitch Locks (AMPLock)

Who makes AMPLock?
AMPLock locks are made by AMP Lock, a Canadian manufacturer based in Drummondville, Quebec, that has been making trailer locks since 2001.
How do I choose the right lock?

AMPLock makes different models for different trailer types. Before ordering, check:

  • Coupler type: ball coupler, gooseneck, kingpin, lunette ring or hitch receiver.
  • Ball size: 2" or 2-5/16". This is often stamped on the coupler.
  • Lip shape:
    • Flat lip: straight edge.
    • Round lip: curved edge.
    • Square lip: squared edge with defined corners.

If you're unsure, email us a photo of your coupler before you order.

What does "custom fit" mean?
Each lock is shaped for a specific coupler type rather than being universal. That's why choosing the correct model for your trailer matters.
What's the difference between the Strong and Ultimate models?

Both models are built for the same job, with different levels of protection:

  • Strong: designed for quick installation, and available keyed alike.
  • Ultimate: adds a precision fit and more limited access to the cylinder, for a higher level of protection.
How secure are AMPLock locks?
AMPLock locks are built with a solid cast-iron body and a high-security cylinder, designed to resist cutting, prying and picking. No lock can guarantee that theft is prevented. A lock is one part of keeping your trailer secure.
Do I need tools to install it?
No. AMPLock locks don't require any tools to install. To unlock, insert the key, turn it about three-quarters of a turn, and remove the lock.

AMPLock Keys & Registration

How do I register my AMPLock lock for warranty?
AMPLock's limited warranty requires registration. If you bought your lock from TruckTidy, register it through our Warranty Registration page using your order number and the key code printed on the key-shaped tag in your package. We forward your registration to AMPLock. Warranty coverage is subject to AMPLock's terms.
Where do I find my key code?
Your key code is printed on the key-shaped tag that comes with your lock. Keep the tag somewhere safe, separate from your keys.
What is Keyed Alike?
Keyed Alike lets one key open more than one AMPLock lock. To order a lock that matches your existing key, enter your key code when you order or contact us with your order number. Please double-check the code. Locks made to a customer-supplied code may not be returnable, and an incorrect code may mean the lock does not match your key.
I lost my keys. What should I do?
Contact us with your order number. If you have your key code or registered your lock, we can help you request replacement keys from AMPLock. Otherwise, a locksmith may be needed, and in some cases the lock may need to be replaced.
My key won't turn, or the lock won't open.
Don't force the key. Check that you're using the original key, then try the care steps in the next section. If the problem continues, contact us.

Lock Care & Canadian Winters

How should I care for my lock?

AMPLock locks need very little maintenance. To keep yours working smoothly:

  • Wipe the lock with a dry cloth.
  • Lubricate it regularly with a dry, non-silicone lubricant.
  • Use compressed air to clear dirt and moisture from the keyway.

Always follow the manufacturer's care instructions for your product.

How do I keep my lock working in winter?
Cold and moisture can affect any lock. Keep the keyway clean and dry, and lubricate the lock before winter with a dry, non-silicone lubricant. If the lock is frozen, warm it gently, and don't force the key. For detailed winter care, follow the instructions that came with your lock or contact us.

Fleet & Business Orders

Do you offer pricing for fleets or larger orders?
For larger orders, including keyed-alike lock sets, request a quote on our Fleet Quote page. Pricing and availability are confirmed in the quote.

Customer Support

How do I contact you?
Email support@trucktidy.ca or use the form on our Contact page. We aim to reply as quickly as we can.
This FAQ is general information only. It may change without notice, and it doesn't create any warranty, guarantee or contractual obligation. Your purchase is governed by our Terms of Service, Shipping Policy and Refund Policy, and by the applicable manufacturer's warranty terms. If anything in this FAQ conflicts with those documents, those documents apply.