Refund policy

Returns & Refunds Policy

At TruckTidy, we want you to be satisfied with your purchase. This policy explains how returns, exchanges, refunds and warranty claims work for products bought on TruckTidy.

Some brands have their own terms, set out in the brand sections below. Where a brand section applies, it takes priority over the general terms for that brand's products.

General Returns

  • Returns must be requested within 30 days of delivery.
  • Items must be unused, in their original packaging, and include all parts and accessories.
  • All returns must be authorized by TruckTidy before they are shipped. Items sent without authorization may not be accepted.
  • Customers are responsible for return shipping costs, unless the item arrived defective, damaged or incorrect.
  • Original shipping charges are non-refundable, unless the item arrived defective, damaged or incorrect.
  • Gift cards and items marked as final sale or closeout cannot be returned.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, contact us as soon as possible at support@trucktidy.ca with your order number and photos. Once we confirm the issue, we will arrange a replacement or refund at no cost to you.

Order Cancellations

To cancel an order, contact us as soon as possible. If the order has not shipped, we will cancel it and issue a full refund. If it has already shipped, we will send you return instructions, and your refund will be issued once the return is received.

Refunds

  • Refunds are issued after the returned item is received and inspected. We will email you to confirm whether your refund is approved.
  • Approved refunds are issued to the original method of payment.
  • Please allow up to 10–15 business days after approval for the refund to appear, depending on your bank or card issuer.

How to Start a Return

  1. Email support@trucktidy.ca with your order number, the item you want to return and the reason.
  2. We will review your request and, if approved, send you return instructions and the return shipping address.
  3. Ship the item as instructed. We recommend using a trackable shipping method.

TMAT Products

The following terms apply to Tmat truck bed organizers and accessories.

  • Returns must be requested within 30 days of delivery.
  • Items must be in new or like-new condition, with all parts included.
  • Change of mind is an accepted return reason. Customers are responsible for return shipping costs.
  • If you receive the wrong Tmat product, or your product is defective or damaged, contact us with photos. We will provide a return shipping label and send a replacement.
  • Exchanges are offered only for defective or damaged products.
  • There is no restocking fee.
  • Tmat products bought on TruckTidy are covered by the 1-year TruckTidy Limited Warranty below.

AMPLock Products

The following terms apply to AMPLock trailer and hitch locks, keys and accessories.

Returns and exchanges

  • Returns and exchanges must be requested within 30 days of delivery.
  • Items must be unused, in perfect condition, and in their original packaging.
  • If you ordered the wrong model, we offer an exchange within 30 days of delivery, subject to these conditions.
  • Defective products are exchanged at no cost.
  • Fees may apply if a returned item is used, damaged or incomplete. Returns that do not meet these terms may be refused.
  • Locks ordered with a customer-supplied Keyed Alike (KA) code are made to match your key and are final sale. They remain covered by the AMPLock warranty for manufacturing defects.
  • TruckTidy is not responsible for incorrect key codes supplied by the customer. Orders placed with an incorrect key code are final sale.

How to return an AMPLock product

  1. Email support@trucktidy.ca with your order number and the reason for your return.
  2. We will review your request and, if approved, send you the return shipping address and instructions.
  3. Ship the item to the address provided. AMPLock products sent without approval will not be accepted.

Warranty

  • AMPLock products are covered by AMPLock's 5-year limited manufacturer warranty, subject to AMPLock's terms. They are not covered by the TruckTidy Limited Warranty.
  • Warranty coverage requires registration. Register your lock through the TruckTidy Warranty Registration page, and we will submit your registration to AMPLock.
  • The warranty covers mechanical function. Cosmetic condition and visual imperfections are not covered.
  • To make a claim, contact TruckTidy Customer Support with proof of purchase and photos of the issue. We will submit your claim to AMPLock, and it will be assessed under AMPLock's warranty terms.

TruckTidy Limited Warranty

This warranty covers products bought on TruckTidy that are not covered by a manufacturer warranty described above, including Tmat products.

Coverage: For one (1) year from the date of delivery, products are warranted to be free from defects in materials and workmanship under normal use and proper maintenance. The warranty applies only to the original purchaser, with proof of purchase from TruckTidy, and is non-transferable.

Remedy: If a covered defect is confirmed, TruckTidy will, at its sole discretion, repair or replace the product or issue a refund up to the original purchase price. Products may need to be returned with prior approval.

Not covered: Damage from misuse, abuse, neglect, accidents, improper installation, unauthorized modifications, or normal wear and tear. Shipping costs for warranty returns.

Limitations: TruckTidy's liability is limited to the original purchase price of the product. TruckTidy is not liable for incidental or consequential damages. This warranty gives you specific legal rights, and you may have other rights that vary by province.

Making a claim: Contact TruckTidy Customer Support at support@trucktidy.ca with proof of purchase, a description of the issue and photos.

Accessibility Commitment

TruckTidy is committed to ensuring our website and online store are accessible to all customers, including those with disabilities or special needs.

We strive to align with recognized accessibility standards and continuously improve the usability of our digital experience for everyone. If you encounter any difficulty accessing our website content or need assistance, please reach out to TruckTidy Customer Support, and we will gladly assist you.

We appreciate your feedback on accessibility to help us make improvements.